shipping policy
Shipping handmade pieces with care
Every Luchi piece is packed thoughtfully so it arrives safely and keeps its shape. Some items are ready to ship, while made-to-order pieces need a little making time before dispatch.
Processing time
Ready-made items usually ship within 2-3 business days. Made-to-order pieces show their estimated making time on the product page before checkout.
Delivery
Orders are dispatched from Brighton, UK. Delivery time depends on the destination and carrier, and you will receive shipping details once your order is on its way.
Packaging
Soft decor and tricotin signs are packed carefully to protect the yarn, wire shape, and surface details during transit.
Custom orders
Custom pieces may need a longer timeline. If your order is time-sensitive, please contact Luchi before placing the order so we can check what is possible together.